Return Policy

At Pickboxbd, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Return

Products can be returned within 3 days of delivery.

The item must be unused, undamaged, and in its original packaging.

All tags, labels, and accessories must remain intact.

2. Non-Returnable Items

Used or damaged products

Items purchased on clearance or special sale (unless defective)

Products without original packaging

3. Return Reasons Accepted

Wrong product received

Wrong size delivered

Manufacturing defect

Quality not as described

4. Return Process

Contact us via Facebook page inbox or customer support number within 3 days.

Provide order number, product photos, and reason for return.

Our team will review your request and confirm eligibility.

Once approved, send the product back through your preferred courier service.

5. Refund or Exchange

After inspection, you may choose either:
✔ Exchange with another size/product
✔ Refund (delivery charges are non-refundable)

Refunds will be processed within 3–7 business days.

6. Delivery Fees

Return shipping cost must be paid by the customer unless the product delivered was incorrect or defective.